Contact
Talk to the team directly — no sales funnel
Questions about plan fit, broker compatibility, or a specific feature? Reach the team in Velenje by email or phone.
When and how to reach us
The Kingsley & Ashford team is available Monday to Friday, 09:00–17:00 CET (Friday until 16:00). Email responses typically arrive within four business hours for support queries and within one business day for integration or enterprise questions. For urgent technical issues on live accounts, the Pro plan includes a dedicated support line with a maximum 2-hour response commitment. We do not operate a call centre; the person responding to your message works on the platform. You can also visit us at our Velenje office by appointment — useful if you want to walk through a strategy configuration or integration setup in person.
Our contact details
Kingsley & Ashford, Šaleška cesta 14, 3320 Velenje, Slovenija
Phone: +386 3 896 1140
Email: info@orbitavivid.site
Office hours
| Monday | 09:00–17:00 |
|---|---|
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–16:00 |
| Saturday | Closed |
| Sunday | Closed |
Send us a message
We reply to every message. Tell us what you are working on and we will point you to the right part of the platform.
Before you write — quick answers
Which brokers are currently supported?
We currently integrate via API with Interactive Brokers, Oanda, and Saxo Bank. Integration with DEGIRO and Darwinex is in public beta as of Q1 2025. A full compatibility list is maintained in the help centre.
Can the platform connect to MetaTrader 4 or 5?
Not directly via our standard API panel. An MT4/MT5 bridge connector is on the roadmap for H2 2025. If this is a requirement for you, let us know via the contact form — it helps us prioritise.
Is there an enterprise or white-label option?
Yes. We work with small funds and fintech companies on custom deployments. Enterprise agreements include dedicated infrastructure, custom branding, and SLA-backed support. Contact us to discuss scope and pricing.